---
title: WhatsApp Business API — Messaging integration
canonical: https://tableping.com.tr/en/entegrasyonlar/whatsapp
---

# WhatsApp Business API

> Send reservation confirmations and reminders over the WhatsApp Business API

TablePing’s notification service sends approved template messages through Meta’s WhatsApp Cloud API whenever a reservation’s status changes. If WhatsApp isn’t connected or a message can’t be delivered, it automatically falls back to SMS or email.

## Setup

1. **Connect your Meta WhatsApp Business account** — Add your WhatsApp Cloud API credentials under Settings → Notifications.
2. **Choose / adapt your message templates** — Confirmation, 24-hour reminder, 2-hour reminder, and cancellation templates are wired automatically to reservation status.
3. **Reservation status triggers the message** — When a reservation is created, confirmed, or cancelled, the matching template is sent automatically; if WhatsApp doesn’t deliver, it falls back to SMS/email.

## Benefits

- Automatic reminder flow to reduce your no-show rate
- Templates tied to the reservation record — no manual message writing
- Automatic fallback to SMS/email if WhatsApp doesn’t deliver

## FAQ

### Does Meta need to approve the WhatsApp messages?

Yes — WhatsApp Cloud API template messages go through Meta’s approval process; TablePing helps you prepare template content that meets those rules during setup.

### What happens if a customer doesn’t use WhatsApp?

If the message can’t be delivered, TablePing automatically falls back to SMS (Netgsm) or email (Resend) for the reminder.

### At which points in a reservation is a message sent?

Automatic template messages trigger on confirmation, 24 hours before, 2 hours before, and on cancellation.