Messaging integration
WhatsApp Business API Integration
Send reservation confirmations and reminders over the WhatsApp Business API
TablePing’s notification service sends approved template messages through Meta’s WhatsApp Cloud API whenever a reservation’s status changes. If WhatsApp isn’t connected or a message can’t be delivered, it automatically falls back to SMS or email.
How it works
- 1
Connect your Meta WhatsApp Business account
Add your WhatsApp Cloud API credentials under Settings → Notifications.
- 2
Choose / adapt your message templates
Confirmation, 24-hour reminder, 2-hour reminder, and cancellation templates are wired automatically to reservation status.
- 3
Reservation status triggers the message
When a reservation is created, confirmed, or cancelled, the matching template is sent automatically; if WhatsApp doesn’t deliver, it falls back to SMS/email.
Why this integration?
- Automatic reminder flow to reduce your no-show rate
- Templates tied to the reservation record — no manual message writing
- Automatic fallback to SMS/email if WhatsApp doesn’t deliver
Frequently asked questions
- Does Meta need to approve the WhatsApp messages?
- Yes — WhatsApp Cloud API template messages go through Meta’s approval process; TablePing helps you prepare template content that meets those rules during setup.
- What happens if a customer doesn’t use WhatsApp?
- If the message can’t be delivered, TablePing automatically falls back to SMS (Netgsm) or email (Resend) for the reminder.
- At which points in a reservation is a message sent?
- Automatic template messages trigger on confirmation, 24 hours before, 2 hours before, and on cancellation.
Try the WhatsApp Business API integration with TablePing
Setup takes minutes. A flat commission-free subscription, WhatsApp reminders, and features built for Turkey — all in one panel.