Frequently Asked Questions

Frequently asked questions about TablePing

The most common questions about TablePing: pricing, reservations and no-shows, WhatsApp reminders, the digital menu, and data security.

General

What is TablePing?
TablePing is a commission-free reservation management system for restaurants — online table booking, WhatsApp/SMS/email reminders, a QR digital menu, waitlist, deposits, and Google integrations in one panel.
Does TablePing work for restaurants outside Turkey?
Yes. TablePing is built by a Turkey-based team and used by restaurants across Turkey, Europe, and the US. Reservations, reminders, the digital menu, and Google integrations work regardless of location.
How long does setup take?
Basic setup (tables, reservation page, QR menu) usually takes 10–15 minutes. You can build the menu quickly from a template, a CSV, or a photo. Connecting WhatsApp can take a few days depending on Meta Business approval.

Pricing

Is TablePing free to start?
Yes. The free plan includes an online reservation page, a QR menu, and core tools. Starter and Pro plans add WhatsApp automation, Google integrations, deposits, and advanced reports.
Is there a per-cover commission?
No. TablePing never charges a per-reservation or per-cover commission on any plan. You run on a flat monthly subscription or the free plan.
What currency am I billed in?
Subscriptions are billed in Turkish lira (₺) via iyzico for every market. If you are outside Turkey and need a different billing arrangement, contact support before signing up.
Can I cancel anytime?
Yes. Subscriptions can be cancelled at the end of the period with no commitment, and your data can be exported afterwards.

Reservations and no-shows

How does TablePing reduce no-shows?
Automatic 24-hour / 2-hour reminders, deposits or prepayment, a waitlist, and per-guest no-show history work together to cut the cost of empty tables. A cancelled slot can be filled from the waitlist.
How are deposits collected?
Define a per-person or flat amount in the reservation rules; the guest pays online. On arrival it is applied to the bill or refunded per your policy.
Can guests cancel their own reservation?
Yes. A link in the confirmation message lets the guest cancel or reschedule, and the table is freed automatically.

WhatsApp and notifications

What do I need for WhatsApp notifications?
A WhatsApp Business API connection requires a Meta Business account and approved message templates. Until it is connected, SMS and email work as backup channels.
What do WhatsApp messages cost?
WhatsApp conversation fees are set by Meta and vary by usage. TablePing does not add a separate commission for these messages.
In which languages are notifications sent?
Confirmations and reminders can be sent in the guest's language, and your reservation page is multilingual.

Menu and QR

How long does the QR digital menu take to set up?
A few minutes. Pick an industry template, upload a CSV, or upload a photo of your printed menu to generate it automatically. Then download the QR code and put it on the tables.
Do I have to reprint the QR when I change a price?
No. The QR code points to a fixed address; menu and price changes take effect instantly with no reprint.
Can I show nutrition and allergens on the menu?
Yes. Per item you can add calories, nutrition values, allergens, and dietary tags (vegetarian, vegan, gluten-free).

Data and security

Who owns the guest data?
Reservation and guest data belongs to the restaurant. You can export it at any time, and TablePing does not sell it to third parties.
Is my data safe?
Data is processed under Turkish data-protection law (KVKK), with consent flows and retention periods managed in the panel. Details are on the /legal pages.
Does TablePing integrate with Google Reservations?
Yes. TablePing supports Reserve with Google and Google Business Profile — bookings from Google Maps or Search sync directly into the dashboard.

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