Frequently Asked Questions
Frequently asked questions about TablePing
The most common questions about TablePing: pricing, reservations and no-shows, WhatsApp reminders, the digital menu, and data security.
General
- What is TablePing?
- TablePing is a commission-free reservation management system for restaurants — online table booking, WhatsApp/SMS/email reminders, a QR digital menu, waitlist, deposits, and Google integrations in one panel.
- Does TablePing work for restaurants outside Turkey?
- Yes. TablePing is built by a Turkey-based team and used by restaurants across Turkey, Europe, and the US. Reservations, reminders, the digital menu, and Google integrations work regardless of location.
- How long does setup take?
- Basic setup (tables, reservation page, QR menu) usually takes 10–15 minutes. You can build the menu quickly from a template, a CSV, or a photo. Connecting WhatsApp can take a few days depending on Meta Business approval.
Pricing
- Is TablePing free to start?
- Yes. The free plan includes an online reservation page, a QR menu, and core tools. Starter and Pro plans add WhatsApp automation, Google integrations, deposits, and advanced reports.
- Is there a per-cover commission?
- No. TablePing never charges a per-reservation or per-cover commission on any plan. You run on a flat monthly subscription or the free plan.
- What currency am I billed in?
- Subscriptions are billed in Turkish lira (₺) via iyzico for every market. If you are outside Turkey and need a different billing arrangement, contact support before signing up.
- Can I cancel anytime?
- Yes. Subscriptions can be cancelled at the end of the period with no commitment, and your data can be exported afterwards.
Reservations and no-shows
- How does TablePing reduce no-shows?
- Automatic 24-hour / 2-hour reminders, deposits or prepayment, a waitlist, and per-guest no-show history work together to cut the cost of empty tables. A cancelled slot can be filled from the waitlist.
- How are deposits collected?
- Define a per-person or flat amount in the reservation rules; the guest pays online. On arrival it is applied to the bill or refunded per your policy.
- Can guests cancel their own reservation?
- Yes. A link in the confirmation message lets the guest cancel or reschedule, and the table is freed automatically.
WhatsApp and notifications
- What do I need for WhatsApp notifications?
- A WhatsApp Business API connection requires a Meta Business account and approved message templates. Until it is connected, SMS and email work as backup channels.
- What do WhatsApp messages cost?
- WhatsApp conversation fees are set by Meta and vary by usage. TablePing does not add a separate commission for these messages.
- In which languages are notifications sent?
- Confirmations and reminders can be sent in the guest's language, and your reservation page is multilingual.
Menu and QR
- How long does the QR digital menu take to set up?
- A few minutes. Pick an industry template, upload a CSV, or upload a photo of your printed menu to generate it automatically. Then download the QR code and put it on the tables.
- Do I have to reprint the QR when I change a price?
- No. The QR code points to a fixed address; menu and price changes take effect instantly with no reprint.
- Can I show nutrition and allergens on the menu?
- Yes. Per item you can add calories, nutrition values, allergens, and dietary tags (vegetarian, vegan, gluten-free).
Data and security
- Who owns the guest data?
- Reservation and guest data belongs to the restaurant. You can export it at any time, and TablePing does not sell it to third parties.
- Is my data safe?
- Data is processed under Turkish data-protection law (KVKK), with consent flows and retention periods managed in the panel. Details are on the /legal pages.
- Does TablePing integrate with Google Reservations?
- Yes. TablePing supports Reserve with Google and Google Business Profile — bookings from Google Maps or Search sync directly into the dashboard.